![]() Across these fragmented experiences, trust and loyalty are lost. Adding new channels without a cohesive, connected strategy results in a big divide - in who owns the channel, the technology and, ultimately, the KPIs. ![]() Many organisations today struggle with disjointed multichannel strategies. Organisations will accelerate digital transformation across the customer journey [component_button content_alignment="text-center" button_color="btn-secondary" primary_cta="url:https%3A%2F%2FElevate your CX in 2023ġ. Watch the 30-minute webinar or explore the trends below. With customer and employee expectations rising faster than the current rate of innovation, Genesys partnered with thought leaders across the industry to identify six leading trends for building long-term relevance and resiliency in 2023 and beyond. ![]() This year will be pivotal for customer experience (CX).
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